National Security Hotline calls reach 200,000

22 January 2015

Yesterday the National Security Hotline took its 200,000th call from the public.

The milestone follows the busiest day ever recorded by the Hotline when over 1,000 calls were received on the day of the Lindt Café siege in Martin Place, Sydney.

The Hotline remains the single point of contact for Australians to report possible signs of terrorism and provide information on a wide range of national security matters.

Trained operators take every call seriously and information can be provided anonymously. Every piece of information helps and the Hotline operates 24 hours a day, seven days a week.

The Hotline was established on 27 December 2002, following the terrorist attacks in Bali which killed 202 people including 88 Australians.

When it was first established, the Hotline received information about a wide range of potential terrorist activity such as suspiciously parked vehicles, strange comings and goings at night or people taking photos of culturally or symbolically-important locations.

Over the past decade, the nature of calls to the Hotline has changed with callers now also providing information about:

  • suspicious financial transactions or arrangements;
  • use of websites or social media hosting or promoting violent extremist ideology;
  • suspicious travel planning; and
  • reports from people concerned that someone they know is becoming radicalised towards violent extremism.

Information provided to the Hotline is passed to policing and security agencies for investigation. Extremely high value calls have been received, with callers contributing to both ongoing investigations and sparking new ones.

The Government wishes to thank members of the public who have provided information of use to the authorities, and reminds Australians that they can report suspicious behaviour or activity to the Hotline on 1800 1234 00.